Thank you for calling Dell Tech Support...
- Dell Tech: Sir, we narrowed your issue down to the battery.
- Me: It didn't need to take you 57 minutes on the phone with me to determine it. When I boot the machine up it says "YOUR BATTERY EXPERIENCED A PERMANENT FAILURE AND NEEDS TO BE REPLACED.
- Dell Tech: Yes, sir, your battery does need to be replaced.
- Me: I know.
- Dell Tech: Your warranty expires September of 2012.
- Me: Awesome, please send me a battery.
- Dell Tech: The battery warranty expired.
- Me: But the machine is still under warranty.
- Dell Tech: Yes, but the battery warranty is only a year long.
- Me: Are you shitting me?
- Dell Tech: ...
- Me: No, for real, the entire laptop is warrantied for 2 years but the battery isn't? You don't see anything wrong at all that a battery on a laptop dies 13 months after you ship it?
- Dell Tech: Sir it's not covered.
- Me: Fine. Don't send me a battery. Send me a new machine.
- Dell Tech: You need a battery.
- Me: Well, I need a new machine. Without the battery it's useless. Send me a new machine.
- Dell Tech: The new machine is covered. We will send you a new machine.
- Me: Awesome. Send me a $2000 machine when you could have saved yourself $1950 by sending me a battery. Great business model.
- Dell Tech: ...







![thedailywhat:
Life’s Little Victory of the Day: Sainsbury’s announced today that it was bowing to social network pressure, and renaming its tiger bread “giraffe bread” per Lily Robinson’s suggestion.
The three-year-old wrote the supermarket chain last year to ask why tiger bread is called tiger bread, suggesting it be renamed “giraffe bread” to better match its appearance.
Customer service manager Chris King wrote Lily back to explain that the bread was named by a baker long ago who “thought it looked stripey like a tiger.” However, King sided with Lily, calling her renaming idea “brilliant.”
After thousands of social network users hopped aboard the Giraffe Bread Express, the company caved and decided to move forward with the name change.
“In response to overwhelming customer feedback that our tiger bread has more resemblance to a giraffe, from today we will be changing our tiger bread to giraffe bread and seeing how that goes,” said Sainsbury’s in a statement.
Congrats everybody. We did it.
[bbc / thanks sam!]](http://24.media.tumblr.com/tumblr_lyomdlHJgb1qzpwi0o1_500.jpg)
